Senior Specialist, SAP Order to Cash – Key User

🕒 4 days ago

🇺🇸 United States – Remote

💵 $87.3k - $137.4k / year

⏰ Full Time

🟠 Senior

🖥️ SAP Consultant

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Serve as SAP Key User and functional Subject Matter Expert (SME) for Order-to-Cash processes, including order management, pricing, billing, delivery, returns, and invoicing. • Own and stabilize assigned OTC business processes, ensuring compliance with global templates, internal controls, and best practices. • Act as the primary business contact for SAP OTC process issues, enhancements, and optimization initiatives. • Provide first-line functional support for the Order Management Center and Customer Service teams. • Troubleshoot and resolve SAP OTC issues, including order errors, pricing discrepancies, billing issues, delivery exceptions, and returns. • Partner closely with Warehouse, Logistics, Pricing, Billing, Finance, and Returns teams to resolve cross-functional process issues. • Support Stock-to-Invoice controls by reviewing, correcting, and preventing invoice discrepancies. • Support SAP S/4HANA OTC processes and Fiori applications, ensuring effective adoption and usage. • Collaborate with IT, global SAP teams, and external partners on enhancements, integrations, and release cycles. • Participate in system releases, cutovers, hypercare, and regression testing efforts. • Assist with monitoring and resolving interface/integration issues (e.g., EDI, IDocs, third-party systems). • Lead and execute functional testing activities including: Test planning and documentation, Unit, integration, regression, and user acceptance testing (UAT), Test scenario creation, execution, and sign-off. • Maintain accurate process documentation, training materials, and test artifacts. • Identify training needs for new hires and existing users. • Develop and deliver end-user training using modern formats (job aids, simulations, knowledge articles). • Support change management activities related to process improvements and system enhancements. • Drive effective communication and knowledge transfer across the user community. • Proactively identify opportunities for process optimization, standardization, and automation within OTC. • Partner with business and IT teams to support automation initiatives (e.g., RPA, workflow improvements). • Monitor operational performance using SAP reports, embedded analytics, or dashboards. • Use data and KPIs to identify root causes and recommend corrective actions. • Collaborate within a global, matrixed SAP operating model, including regional process owners and global governance teams. • Ensure adherence to global standards while supporting local business requirements. • Contribute to ongoing process harmonization and maturity initiatives.

🎯 Requirements

• Bachelor’s degree in Information Systems, Business, Supply Chain, or related field or equivalent practical experience. • Minimum 3–5 years of SAP OTC functional experience, preferably in a complex, enterprise environment. • Strong hands-on experience supporting Order-to-Cash processes (SAP SD). • Experience working with SAP S/4HANA or actively supporting an ECC-to-S/4HANA transition. • Strong understanding of integrated business processes across Order Management, Logistics, and Finance. • Demonstrated ability to translate business requirements into effective SAP solutions. • Excellent analytical, problem-solving, and communication skills. • Ability to collaborate effectively with both technical and non-technical stakeholders.

🏖️ Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family) • retirement benefits, including 401(k) • paid holidays • vacation • compassionate and sick days