Lead MSP Systems Engineer

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🕒 2 days ago

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MSP Hire

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MSP Hire is a recruiting firm specializing in sourcing and screening talent for managed service providers (MSPs) and IT companies. They provide an end-to-end hiring solution that includes targeted job posting, resume review, non-technical email interviews, pre-hire cognitive and psychometric assessments, in-depth video screening interviews, and a 90-day replacement guarantee. MSP Hire focuses on saving clients time and improving retention by delivering vetted candidates who match both the technical requirements and cultural fit of their MSP clients.

📋 Description

• Serve as a senior escalation point for complex technical issues • Troubleshoot networking, firewalls, VPNs, Wi-Fi, Microsoft 365, endpoints, and SaaS platforms • Support restaurant technology environments including POS systems such as Toast, Aloha, Micros, and Xenial • Communicate directly with clients during outages and critical incidents • Mentor and coach Tier 1 and Tier 2 technicians • Help maintain SLA performance, ticket quality, and operational standards • Coordinate with ISPs, vendors, and third-party providers • Support onboarding and stabilization of inherited client environments • Participate in an on-call rotation - Every other week Mon-Wed

🎯 Requirements

• Recent MSP experience (required) • Experience supporting multiple client environments simultaneously • Strong networking and troubleshooting skills • Comfortable handling high ticket volumes and escalations • Excellent communication and client-facing professionalism

🏖️ Benefits

• Health, dental, and vision coverage • 401(k) matching • Paid time off • Professional development support