Automotive Technician, Freelance Contract

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

Automotive • AI • B2B

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Managing escalated technical cases from front-line support, validating information, performing deep-dive analysis and defining corrective actions. • Providing remote and on-site support to dealers and technical teams to ensure timely and effective vehicle repair. • Producing clear, structured technical reports for OEM and internal stakeholders, highlighting risks, trends and areas for improvement. • Monitoring activity KPIs (case ageing, recurrence, fix-it-right-first-time) and flagging early warning signals on product or process issues. • Contributing to technical knowledge base and best practices, supporting continuous improvement of Level 1 agents and workshop.

🎯 Requirements

• Strong automotive technical background with experience in diagnostics and complex repair (dealer, workshop or OEM environment). • Proven ability to analyze technical data, fault codes and log files to identify root causes and recurring issues on vehicles. • Capable of translating OEM technical documentation, wiring diagrams and procedures into clear repair instructions for workshops. • Good verbal and written communication skills in English; able to explain complex technical topics in an understandable way. • Team player with proactive attitude, logical and inquisitive mindset, able to operate in multi-market, multi-stakeholder environments.

🏖️ Benefits

• Competitive salary • Freelancer contract • Company car and assets • A dynamic, international working environment