Dealer Operations Specialist

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🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

Automotive • AI • B2B

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Work with assigned dealers (approximately 30-40) • Evaluate the dealership’s service customer experience based on customer data and observations • Assist in continuous improvements/problem resolution to build customer loyalty • Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan • Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations • Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs

🎯 Requirements

• Confident and skilled communicator • Ability to establish rapport with others by initiating and leading conversations to make others feel comfortable • An active listener with exceptional verbal and written communication skills • Experience in delivering data-driven presentations to all levels of dealership management • Previous customer service experience • Is creative in problem resolution and demonstrates the ability to think 'out of the box', makes it a priority to solve the customer issues • Analytical mindset • Understanding of metrics and reports and the story they tell • Natural teaching approach—always looking for ways to make things better • Friendly and positive attitude with customers and co-workers • Ability to multi-task in a busy environment • Able to work independently and with other team members • Technology savvy • Ability to leverage technology to have purposeful and productive remote meetings • Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams) • Passion to make a difference and succeed.

🏖️ Benefits

• Employees can work remotely