Dealer Operations Specialist

🕒 April 17

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

Automotive • AI • B2B

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals • Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc. • Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against OEM brand direction, current market trends and dealership’s customer needs to identify business opportunities • Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program • Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer’s sales, retention and revenue priorities

🎯 Requirements

• Confident and skilled communicator • Ability to establish rapport with others by initiating and leading conversations to make others feel comfortable • An active listener with exception verbal and written communication skills • Experience in delivering data-driven presentations to all levels of dealership management • Previous customer service experience • Is creative in problem resolution and demonstrates the ability to think 'out of the box', makes it a priority to solve the customer issues • Analytical mindset • Understanding of metrics and reports and the story they tell • Natural teaching approach—always looking for ways to make things better • Friendly and positive attitude with customers and co-workers • Ability to multi-task in a busy environment • Able to work independently and with other team members • Technology savvy • Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams) • Passion to make a difference and succeed.

🏖️ Benefits

• Remote work options