Fleet Technical Specialist – Flying Doc

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

Automotive • AI • B2B

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Perform on-site and remote interventions to support dealers, authorized workshops and technical centers across Europe to reduce vehicle downtime and backlogs. • Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. • Analyze issues affecting individual vehicles as well as systematic fault patterns impacting multiple vehicles; derive immediate containment actions and corrective measures. • Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) for guided diagnostics, software updates, reprogramming and parameterization. • Handle individual cases as well as cross-cutting technical topics across entire fleets. • Produce clear technical reports and case updates. • Coach technicians and provide hands-on guidance. • Feed recurring issues into continuous improvement processes.

🎯 Requirements

• Solid experience in vehicle diagnostics / technical support / workshop or field service • Proven ability to troubleshoot complex electrical/electronic faults • Practical experience with OEM diagnostic tools • Confident use of wiring diagrams and technical documentation • Experience collaborating with workshops, engineering or technical teams • Ability to support and mentor technicians • Preferred: field service or multi-site support experience, multi-brand experience, and background in technical support for an OEM/importer • Good written and spoken English required • Additional European languages are an advantage

🏖️ Benefits

• Training & Development: Support for professional and personal development • Working Environment: A dynamic and supportive workplace • Work-Life Balance: Flexible working hours and remote work options; 31 days of annual leave (including Christmas Day, New Year’s Eve and Rosenmontag/Carnival Monday) • Additional Benefits: Company pension scheme, health programs and subsidy for Urban Sports Club • Employee Savings Plan: Capital-forming benefits from day one • Company car supplied with IT equipment