Technical Helpdesk Engineer – Automotive

🕒 3 days ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🚘 Automotive

🤖 Artificial Intelligence

Consulting • Automotive • Artificial Intelligence

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service • Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them • Reviewing existing processes to increase quality and will report performance of dealers on escalated cases • Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations and preventing future need for support • Building relationships with retailers and the customers, continually improving the effectiveness of the function.

🎯 Requirements

• Trained and certified to ‘Master Technician’ status or equivalent • (Electrical) diagnosis skills and experience • High voltage/EV experience (desirable) • Investigate, report on, and diagnose complex vehicle systems, either “hands on” or remotely • Thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time • Have a ‘can do attitude’.

🏖️ Benefits

• Competitive Salary up to £34.000 • Company Laptop • 25 days annual leave • Company contributory pension plan • Cash back health care scheme • Life assurance • Car salary exchange scheme • Potential to progress within the company, with global opportunities updated regularly.