Technical Helpdesk Engineer

🕒 May 23

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MSX International

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5001 - 10000 employees

🤝 B2B

Automotive • AI • B2B

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Accept incoming enquiries from Authorised Repairers and other customers • Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles • Record data into a computer system, provide vehicle and concern details if and when required about any particular case • Maintain an acceptable level of quality and response rate • Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer • Liaise with Dealer / personnel staff at all levels • Liaise with Team Leader / Project Management on Vehicle Case Histories, trends and analysis

🎯 Requirements

• Dealer Technician with workshop experience • Would suit a newly qualified technician that is keen to develop their skills, or someone that wants to retain their technical knowledge but leave a workshop environment • Technical further education at suitable grades (e.g. City and Guilds or NVQ L3, also high voltage IMI level 3 would be advantageous) • Customer service experience would be an advantage however not essential • Must be prepared to travel if required for up to one week at a time as requested by Project Management

🏖️ Benefits

• 25 days annual leave • company contributory pension plan • cash back health care scheme • life assurance • car salary exchange scheme • exclusive discounts on everyday purchases • exclusive discounts on car purchases