Senior Business Analyst

🕒 July 31

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 36%

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MTP Brasil

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

MTP Brasil is a multinational Spanish company with 17 years of expertise and reference in software quality services. It has software testing factories with ISO 9001 certifications and TMMi Level 5, becoming the first company in the world to achieve the latter in 2013. The factories achieve a testing capacity of 1,000,000 hours per year. MTP Brasil develops various solutions, notably OMNIATEST, a methodology based on parameters defined by ISTQB and certified at TMMi Level 5. OMNIATEST encompasses the complete software quality testing process, from requirements review to production testing. The company serves various sectors, primarily in Telecommunications, Banking, Insurance, Utilities, and Public Administration, leveraging its expertise in Requirements Engineering, Software Test Management methodologies, System Verification and Validation, and Process Improvement.

📋 Description

• Analyze and document current-state (As-Is) ITSM processes across different regions, including Incident Management, Request Management, Problem Management, Change Management, and Knowledge Management • Conduct interviews, meetings, and workshops to gather requirements, identify improvement opportunities, map gaps, and understand regional specificities • Develop L2 and L3 process maps, business requirements documentation, and functional specifications • Work with business subject-matter experts (SMEs), workstream leads, and program leadership to translate business needs into structured requirements • Drive process standardization and harmonization across regions while respecting local needs and constraints • Facilitate alignment among stakeholders in a global, matrixed environment • Ensure integration and alignment with Service Desk, Hosting, Tech4Tech, and Digital Workplace teams • Support the Workstream Lead and Project Manager in preparing presentations, documents, and other project artifacts • Support the adoption of new processes, practices, and ways of working

🎯 Requirements

• Proven experience as a Business Analyst in large-scale transformation programs and multinational organizations; alternatively, experience in application development/SDLC, with knowledge of PMO methodologies and project management • Strong analytical skills and experience facilitating workshops and gathering requirements • Ability to translate business needs into structured requirements, functional documentation, and process designs • Experience working in dynamic environments with multiple stakeholders and a high degree of complexity • Comfortable working in situations involving frequent change and loosely defined requirements • Practical knowledge of ServiceNow (SNOW) — a plus • Previous experience as a Service Designer — a plus • Experience with global operating model transformation projects, Shared Services, or IT outsourcing — a plus

🏖️ Benefits

• Health insurance • Dental insurance • Meal voucher • Mobility allowance • Cultural allowance • Education allowance • Life insurance • Mental health and well-being program • Childcare assistance • Partner discounts

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