Account Manager — Freelance

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🕒 July 21

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MTR Legal Rechtsanwälte

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚖️ Legal

B2B • Legal • Financial Services

MTR Legal Rechtsanwälte is a full-service law firm based in Germany with offices in major cities such as Berlin, Düsseldorf, and Munich. The firm specializes in various areas of law including corporate law, tax law, litigation, and commercial law. MTR Legal provides legal solutions for both national and international clients, offering tailored services through a team of qualified lawyers dedicated to achieving the best outcomes for their clients. They focus on interdisciplinary and comprehensive solutions, ensuring a high level of expertise and client satisfaction.

📋 Description

• Provide proactive client support following the start of the engagement • Communicate openly and empathetically — including on sensitive topics such as outstanding invoices • Hold weekly conversations with clients in the dunning/collections process and jointly develop appropriate solutions • Serve as the primary point of contact for clients’ administrative matters (e.g., invoices or organizational queries) • Reliably maintain engagement status, communication history and review monitoring in the CRM

🎯 Requirements

• Excellent German, spoken and written (C2) • Experience in customer support, after-sales, or other service-oriented roles with responsibility • Ability to remain professional, friendly and solution-oriented even in difficult or repeated conversations • Tact when addressing cost and billing issues and in communications related to customer reviews • Confident use of digital tools (CRM, email and video conferencing)

🏖️ Benefits

• Support for personal and professional development • A dynamic and inclusive team • Opportunities for professional advancement