Customer Support Specialist, Bilingual (English/Spanish)

October 28

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Mudflap

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Transport • Finance • B2B

Mudflap is a fast-growing provider of fuel cards and a discount fuel app in the United States. The company offers drivers and fleets a way to save on diesel at over 2,700 truck stops nationwide by using the Mudflap Fuel Card and App, which come with no fees and significant discounts per fill-up. The Mudflap network is the largest diesel discount network in trucking and is recommended by a significant majority of carriers, owner-operators, and small fleets. The service also includes a partnership program for truck stops. Mudflap supports its users with a comprehensive app and card dashboard, FAQs, and customer support. The Mudflap Fuel Card is accepted wherever Visa is accepted, allowing for broader use and convenience for fleet managers and drivers.

11 - 50 employees

🚗 Transport

💸 Finance

🤝 B2B

💰 Pre Seed Round on 2018-11

📋 Description

• Communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy • Think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way • Thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day • Go above and beyond to deliver an experience that feels effortless, personal, and thoughtful • Read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding • Be hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap • Move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

🎯 Requirements

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments • Bilingual: Fluency in both English and Spanish • Proficient with support tools like Zendesk or similar ticketing systems • Customer-first mindset with a genuine passion for delivering exceptional service • Excellent communication skills, both verbal and written • Thrives in fast-paced environment—you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

🏖️ Benefits

• Competitive pay and equity in a high-growth startup • Multiple health benefit options • Paid Time Off • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!)