Field Service Technician

🕒 April 14

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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MULTIVAC USA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💊 Pharmaceuticals

Manufacturing • Pharmaceuticals • Food & Beverage

MULTIVAC USA is a family-owned company from the Allgäu region in southern Germany, operating internationally in the packaging and processing industry. They provide integrated solutions for food, medical, pharmaceutical, and industrial products, offering reliable and innovative packaging solutions. With over 80 subsidiaries, MULTIVAC USA supports customers in 165 countries, catering to both individual and multinational companies. The firm is dedicated to sustainability and offers services including complete packaging consulting and user training. MULTIVAC USA is known for its commitment to maximizing productivity and minimizing lifecycle costs with technologies like PEAQ Promise, focusing on Productivity, Efficiency, Availability, and Quality.

📋 Description

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities. • Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems. • Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. • Provide contact information for service team for future service needs and parts needs. • Ensure customers are comfortable with operational and safety procedures of their equipment. • Complete service documentation of repairs made during the call and submit related trip expenses. • Reports are complete, accurate, and submitted within 24 hours of job completion. • Weekly expense reports and time sheets are also completed in an accurate and timely manner. • All expenses incurred are handled in a cost-effective manner. • Must be willing to work outside normal business hours, including some weekends as required. • Must be able to travel with little notice as customer demands require. • This position will be on one of the following schedules as determined by management: 10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required.

🎯 Requirements

• Technical drawings • Electromechanical knowledge • Complex problem-solving skills • Significant mechanical aptitude • Ability to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally • Strong electrical and mechanical experience • Pneumatic and machine shop skills • Ability to work independently • Excellent customer service • Ability to work in high stress environments • Ability to respond and adjust to changing or new situations

🏖️ Benefits

• Annual profit-sharing bonus • Per diem allowance • Industry leading medical, dental, & vision benefits • Flexible spending accounts • 401K match with immediate vesting • Student debt assistance program • Tuition reimbursement • Employer-paid life insurance and disability coverage • Paid training • Company car with insurance, maintenance and fuel card • Regular availability of overtime • Double time for weekend work • Generous PTO • Volunteer time off • 10/4 or 5/2 schedules • Travel points for personal use