Contracts Associate

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Mural Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

☁️ SaaS

🤝 B2B

💳 Fintech

💰 $12.7M Seed Round - Mural Health on 2024-04

SaaS • B2B • Fintech

Mural Health is a company that provides Mural Link, a participant management platform for clinical research designed to make enrolling, retaining, and reimbursing trial participants easier. The platform offers fee-free and flexible payment options (including a prepaid card), travel booking via rideshare, participant messaging, feedback collection, and real-time analytics to reduce site administrative burden and improve trial retention and compliance. Mural Health targets clinical trial sites, sponsors, and research stakeholders with a B2B SaaS product that also incorporates payment and financial-management features.

📋 Description

• Own contract revisions and expansions for existing clients • Manage the revision and expansion process for your assigned accounts — from initial outreach through signed execution — in close partnership with Customer Success, Finance, Patient Kindness and the commercial team. • Proactively identify and track upcoming contract revision opportunities and expansion discussions, keeping a rolling pipeline and staying well ahead of deadlines. • Lead the back-and-forth of contract communications: sending documents, fielding questions, incorporating feedback, and keeping all parties informed and moving forward. • Manage amendments, scope changes, and expansion agreements with precision — maintaining organized records and ensuring accurate execution. • Serve as the point of contact for contract-specific questions and communications, bringing responsiveness and care to every interaction. • Build trust with client contacts through clear communication and consistent follow-through — clients should always know where their contract stands. • Partner closely with CS, PK, Sales, Partnerships and Finance to align on contract terms, flag issues, and keep execution on track. • Escalate blockers quickly and know when to pull in the right people. • Maintain clean, up-to-date contract records and pipeline data. • Identify patterns and risks across your portfolio — proactively surface anything that needs attention before it becomes a problem. • Spot opportunities to improve how we manage the contract process and help implement those improvements.

🎯 Requirements

• 2–4 years of experience in renewals, contract operations, customer success, or account management — ideally at a B2B SaaS or healthcare technology company. • Experience owning a contract revision, renewals, or expansion process, with a track record of strong execution and attention to detail. • A genuine enjoyment of client interaction — you're comfortable and confident in client-facing conversations, even when navigating back-and-forth on contract terms. • Strong project management skills: organized, proactive, and able to manage multiple contracts and deadlines without letting things slip. • Clear, professional communicator who can represent Mural Health well in writing and in conversation. • Comfortable working cross-functionally in a fast-moving environment where the playbook is still being built. • Familiarity with CRM tools (Salesforce a plus).