IT Service Specialist

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MURAL

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Productivity

Artificial Intelligence • Enterprise • Productivity

MURAL is a secure, AI-powered visual work platform designed to enhance collaboration across teams and enterprises. It integrates with Microsoft 365 to offer an improved user experience, fostering innovation and teamwork through interactive whiteboards, mind maps, and a variety of templates. MURAL helps organizations break down silos, empower productivity, and enhance communication by creating a visual space for teams to connect, innovate, and solve problems efficiently.

📋 Description

• Provide proactive and ad-hoc support to resolve issues with computer hardware (mac, windows and linux), applications, and integrations • Onboard new Muralistas, ensuring all assets and accounts are set up as needed for Day 1 • Manage user access and role settings across the many services we use and ensure all changes are within compliance • Enforce compliance policies by actively monitoring statuses and settings • Collaborate with peers and stakeholders on improvement efforts that seek to provide exemplary service to our users • Contribute to knowledge base articles, empowering users to quickly address questions or problems • Take ownership of tasks on projects with technology-related needs, such as integration configurations • Use automation and AI-assisted tools to improve support workflows, documentation, triage, and issue resolution while maintaining security and compliance standards • Identify repeatable support tasks and help design automations or AI-enabled solutions that reduce manual work and improve the support experience • Partner with IT and security stakeholders to evaluate and apply practical AI use cases responsibly, with good judgment around privacy, accuracy, and handling of sensitive company data • Working hours: US West coast time zone.

🎯 Requirements

• 3-5 years technical support and/or customer service experience • Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems (Linux a plus) • Proven ability to troubleshoot complex technology issues • Ability to identify and proactively address improvement opportunities • Ability to provide remote technical support over chat, phone, and video • Kindness, empathy, flexibility, patience, and commitment • Ideally you have experience with MDM, Office365, Google Workspace, Jira/Atlassian suite • Ideally you have certifications such as CompTIA, Microsoft, Apple, ITIL or KCS • Coding or scripting experience is a plus • Familiarity with AI-enabled productivity, support, or workflow tools is a plus • Ability to assess when AI can accelerate work and when human judgment, security review, or escalation is required • Understanding of responsible AI usage, including privacy, security, and handling of sensitive company data • English level - advanced

🏖️ Benefits

• Equal Opportunity We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.