Account Manager

🕒 May 18

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Murj | Empowering Modern Cardiac Device Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

🧬 Biotechnology

💰 Series B on 2018-05

Healthcare Insurance • SaaS • Biotechnology

Murj is a company dedicated to empowering modern cardiac device care through innovative software solutions. They provide enterprise-class platforms that enhance patient health management by allowing healthcare providers to access comprehensive cardiac device data remotely. With advanced automation and intuitive interfaces, Murj enables clinicians to efficiently monitor patient data, manage workflows, and integrate seamlessly with existing electronic health record (EHR) systems, all while ensuring the security of patient information through cutting-edge SaaS practices.

📋 Description

• Build and maintain strong relationships with key stakeholders • Develop key account champions: administrative, physician, device clinic • Identify and adapt to changes in customer leadership or organizational structure • Leverage data and analytics to track customer goals and recommend strategies for success • Maintain regular communication through check-ins, updates, product launches, and strategic reviews • Establish and manage relationships with key operators, ensuring a consistent review of their performance on the Murj platform • Prepare and present business reviews to key decision-makers • Work closely with the Customer Success team post-launch and when clinics need to re-launch • Follow the Murj renewal process to minimize churn and drive retention • Negotiate contract renewals in partnership with Murj legal, ensuring price increases are secured • Identify upsell and cross-sell opportunities based on customer needs and engagement • Collaborate with all stakeholders to drive product adoption and expand revenue within existing accounts • Document customer interactions and platform changes accurately in Salesforce • Track and report on key account activities to support data-driven decision-making

🎯 Requirements

• Strong communicator with a customer focus • Strong relationship-building and communication skills • Clinical background in cardiac device clinic • Familiarity with remote cardiac monitoring workflows or device data management • Demonstrated success managing complex, multi-stakeholder accounts • Strong presentation skills and experience delivering executive-level business reviews • Proficiency with Salesforce reporting, dashboards, or analytics tools • Ability to analyze customer data and recommend strategic actions • Experience in sales, contract negotiation, and renewal management • Deep understanding of Murj platform capabilities and device clinic operations • Strong organizational skills and attention to detail • Proficiency in Salesforce or similar CRM platforms • Adaptability in a dynamic, evolving role within a cross-functional team • Bachelor’s degree required or equivalent experience

🏖️ Benefits

• Full medical, dental, and vision insurance • Open vacation policy • More than 10 annual company holidays • Competitive compensation and equity participation • 401(k) after 3 months of service