Central Operations Manager

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November 21

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Muvr

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Muvr is temporarily undergoing website maintenance due to high demand and exciting updates. The company encourages users to download their mobile app from the App Store or Google Play to receive instant quotes. Muvr appears to be associated with providing quotes for a specific service through their app.

11 - 50 employees

Founded 2023

📋 Description

• Build & Maintain Internal Systems: Develop, implement, and continuously improve operational systems across all departments. Standardize workflows, SOPs, and process documentation for Customer Service, DriverOps, PartnerOps, Marketing, and Support. Audit workflows weekly to improve clarity, scalability, and efficiency. Centralize company knowledge across ClickUp, Google Drive, and other shared tools. • KPI, Reporting, & Accountability Infrastructure: Build and maintain dashboards tracking daily, weekly, and monthly departmental performance. Define reporting standards and ensure consistent, timely submissions from all team leads. Identify metric gaps, inconsistencies, and process breakdowns. Automate KPI collection, monitoring, and escalation workflows for full visibility. • Process Optimization & Automation: Partner with Product, Engineering, and DevOps to automate repetitive operational tasks. Design automation workflows using ClickUp, Zapier, Google Sheets, and internal tools. Eliminate bottlenecks, redundancies, and manual inefficiencies across departments. Continuously drive toward leaner, faster, and more scalable operations. • Cross-Functional Coordination: Collaborate daily with department heads to identify blockers, gaps, and improvement opportunities. Partner closely with Community Operations to enhance systems for Customer Support, DriverOps, and PartnerOps. Support Marketing in workflow structure, asset distribution, and performance reporting. Work with Product and Engineering on coordination, SOP creation, and rollout of new features or tools. • Operational Audits & Quality Control: Conduct weekly system and workflow audits across all departments. Evaluate accuracy, compliance, and scalability of key processes. Identify and fix broken workflows or documentation gaps. Ensure full compliance with company SOPs across teams. • Documentation Ownership: Create, maintain, and manage all SOPs, playbooks, process maps, and operational manuals. Guarantee all teams have accurate, version-controlled access to documentation. Ensure processes are regularly reviewed, updated, and accessible cross-functionally.

🎯 Requirements

• 3–7+ years of experience in Operations, Business Operations, or Process/Systems Management • Proven success designing and scaling internal systems and operational frameworks • Advanced proficiency in tools like ClickUp, Notion, Zapier, Google Workspace, and workflow automation • Highly analytical, structured, and organized approach to problem-solving • Strong ability to work cross-functionally and connect departments seamlessly • Track record of diagnosing operational inefficiencies and implementing measurable improvements • Experience in a startup or marketplace environment is preferred.

🏖️ Benefits

• Competitive compensation with growth opportunities as the company scales • Fully remote work environment with global teammates