Outbound Call Center

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $24 - $31 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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MVP Health Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

⚕️ Healthcare Insurance

👥 B2C

🤝 B2B

Healthcare Insurance • B2C • B2B

MVP Health Care is a regional health insurer offering Medicare Advantage, Medicaid, individual and family plans, Child Health Plus, Essential Plans, and employer-sponsored group coverage. The company provides dental and vision add-on plans, prescription benefits, 24/7 virtual care through its Gia online portal, member services for billing and claims, and community wellness programs focused on affordable, accessible coverage in New York and nearby regions.

📋 Description

• Execute outbound campaigns with a primary focus on driving member retention, while supporting quality objectives, welcoming new members to plan offerings, and achieving defined campaign-specific goals • Must have the ability to work in a fast-paced environment and manage the challenges inherent with a call center atmosphere while delivering excellent service on every call • Meet individual accessibility and outreach goals and team goals for industry standard benchmarks • Demonstrate excellent communication skills, applying soft skills during interactions with diverse clientele • Develops a comprehensive understanding of all lines of business • On an ongoing basis, educates members about their benefits and MVP’s procedures • Manages first call resolutions and perform tasks efficiently; adhering to guidelines on call avoidance, average handle time, hold time, and after call work • Research information needed to correctly respond to customer concerns • Asks appropriate questions to ensure a clear understanding of customer’s concern • Delivers service with integrity • Clearly explains all policies and procedures on both incoming and out-going calls. • Applies technical skills required to simultaneously access multiple databases while addressing customer needs • Documents all customer contacts, performing data input in a highly accurate manner • Serve as a liaison between our internal and external customers, always representing the company in a professional and courteous manner • Conducts outbound campaigns for all lines of business, must be self-directed, organized, confident, and able to flex communication and presentation skills to the needs of the customer • Responsible for researching and resolving member issues and for communicating resolution back to the caller in a timely, professional and effective fashion • Successfully uses contacts to facilitate issue resolution and interacts appropriately with all involved • Obtains NYS Market Place Facilitated Enroller certification also known as Certified Application Counselor (CAC) within 1st year from date of hire.

🎯 Requirements

• High School diploma or equivalent when possesses customer service employment experience • Associate degree, college courses preferred • Minimum 1 – 3 years customer service experience and/or relevant office experience required • Ability to work occasionally on Saturdays • Experience in positions where adherence to strict confidentiality is required • Strong problem-solving skills with effective oral and written communication skills • Have strong interpersonal skills and exhibit good judgment • Collaborative skills: ability to work in team environment • Demonstrated excellent customer service skills including superior accountability and follow through • Demonstrated PC skills using Microsoft applications.

🏖️ Benefits

• Growth opportunities to uplevel your career • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team • Competitive compensation and comprehensive benefits focused on well-being • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District