Customer Support Resolution Specialist

🔥 14 hours ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Bob's Discount Furniture

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Bob's Discount Furniture is a retail furniture store offering a wide range of home furnishings and accessories at affordable prices. They provide an efficient shopping experience through their online platform, where customers can browse and purchase various furniture pieces. The company places a strong emphasis on customer privacy and the use of technologies to enhance website functionality and personalization. They comply with privacy laws like the CCPA and offer options for customers to manage their data preferences. Their business model includes leveraging performance and marketing technologies to improve user experience and offer relevant advertisements.

📋 Description

• Provide exceptional support to customers and internal agents by resolving escalated issues. • Focus on identifying concerns, determining effective solutions, and ensuring timely follow-through. • De-escalate interactions, coach advocates, and serve as subject-matter experts. • Maintain consistent communication with internal and external stakeholders.

🎯 Requirements

• Minimum of 3 years in a customer support or escalation-resolution role. • High School Diploma or equivalent required. • Self-motivated and able to prioritize in a fast-moving environment. • Detail-oriented with high accuracy in written documentation. • Strong organizational skills and ability to manage multiple priorities. • Customer-centric mindset with commitment to delivering a world-class experience.

🏖️ Benefits

• Competitive Medical, Dental, and Vision Insurance • Generous paid time off including vacation, personal days, holidays, sick time, and your birthday! • 401(k) Profit Sharing Plan with a generous company match • Pet Insurance & employer-paid Life Insurance options • Tuition reimbursement, on-demand learning & career progression • Employee discount from Day 1 + exclusive partner discounts • And so much more!