Customer Support

🔥 5 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $15 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

⚕️ Healthcare Insurance

🛒 Retail

Healthcare Insurance • Retail

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Ensure accurate, timely, and efficient customer support • Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-mail • Requires in-depth knowledge in areas such as Prescriptions, Plans, Products, Services, and Procedures • Quality Assurance testing for company software • Research and resolve issues/complaints and determine appropriate resolution(s) • Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions • Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts • Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently • May require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel

🎯 Requirements

• One to two years of customer service experience in handling moderate to complex customer inquiries in call centers, insurance, manufacturing, software, telecommunications, retail, or eyewear industries • Available to work any shift, including weekends, holidays, and/or overnight • Demonstrated internet knowledge and understanding of basic internet browser settings • Demonstrated ability to work with multiple software programs simultaneously • Working knowledge of MS Office package • Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries • Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made • Excellent interpersonal and rapport-building skills • Ability to ask appropriate and relevant questions to identify customer needs • Proven problem-solving, negotiations, and decision-making skills • Ability to use appropriate discretion and judgment in applying customer/call handling guidelines • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

🏖️ Benefits

• Eligible bonuses and commissions • Drug-free workplace • Pre-employment substance abuse testing