Front Desk Care Navigator, Bilingual – Spanish

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Isaac Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Isaac Health is a healthcare company that offers specialized care and support for individuals experiencing memory loss and brain health issues, including Alzheimer's and various types of dementia. They provide a comprehensive range of services such as neuropsychological assessments, personalized treatment plans, cognitive therapies, and continuous support through licensed medical experts. Isaac Health emphasizes early diagnosis and ongoing care to effectively manage conditions like mild cognitive impairment, vascular dementia, and Parkinson's disease dementia. Their services are designed to be accessible remotely, offering care from home and working closely with caregivers and healthcare partners. Led by a team of renowned medical professionals, Isaac Health delivers expert care that is insurance-friendly and emphasizes affordability and immediate availability.

📋 Description

• Answer calls promptly and professionally as the first point of contact for patients and families • Guide patients through the intake process and ensure required forms are complete • Assist with appointment scheduling and route patients to the appropriate teams • Process referrals and medical orders accurately and on time • Coordinate requests and transmission of medical records to external facilities in compliance with HIPAA standards • Resolve patient concerns quickly and empathetically to deliver a “white glove” experience • Identify patients who may benefit from additional support and connect them with appropriate care navigation and coordination services • Process patient copays and coinsurance and coordinate with billing staff as needed • Provide basic technical support for virtual visits, including video setup and login troubleshooting, in coordination with patient IT support

🎯 Requirements

• Bilingual, Spanish-speaking • 2–3+ years of experience in healthcare, medical reception, patient services, or call center support • U.S. healthcare experience required • Registered Nurse (RN) license strongly preferred but not required • Excellent phone presence and communication skills, with the ability to speak clearly and empathetically with older adults • Strong organizational skills and attention to detail; able to manage multiple priorities • Familiarity with virtual care platforms, scheduling systems, and collaboration tools, including EMRs, Zoom, Slack, and call center software • Reliable high-speed internet connection • Availability to work U.S. business hours, covering Eastern Time or Pacific Time

🏖️ Benefits

• Competitive compensation with opportunities for advancement • Stable, long-term position with a mission-driven U.S. healthcare company • Training and mentorship in dementia care and patient experience excellence • Career progression opportunities in care navigation, clinical operations, patient experience, or quality assurance • Fully remote work arrangement • Full-time schedule of 40+ hours/week