Support Engineer

🔥 3 hours ago

🇵🇭 Philippines – Remote

💵 $10 - $12 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• 12 open roles for a team of 20.

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My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems • Serve as the primary technical expert and trusted partner for clients • Manage client communication, build rapport, and set expectations • Prioritize and manage the ticket queue • Handle warm transfer escalations • Create and refine knowledge-base documentation • Liaise between clients and vendors to drive incident resolution • Participate in weekly meetings and team-led trainings • Promote accountability, proactive service, and high-quality customer support

🎯 Requirements

• Hands-on expertise troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies • Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP • Knowledge of advanced networking principles • Ability to troubleshoot firewalls, switches, and Wi-Fi • Excellent customer service skills and ability to build trust and defuse tough situations • Experience creating extensive internal documentation • Experience with Remote Access Solutions such as Remote Desktop and RemoteApps • Eagerness to learn and collaborative spirit

🏖️ Benefits

• Access to world-class tools and useful documentation • Team-led training and professional growth opportunities • Exposure to cutting-edge technology • Opportunities to shape company processes • Support for professional development • Collaborative team culture

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