Cloud Support Engineer

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 ₱60k - ₱160k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yempo - Your Employees Offshore

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Yempo - Your Employees Offshore is a specialist provider of outsourced, Philippines-based accounting, finance, and Information Technology (IT) professionals. Yempo serves clients in countries like Australia, US, Canada, UK, New Zealand, Hong Kong, and Japan, focusing on IT & Development and Finance & Accounting outsourcing services. The company emphasizes hiring high-caliber staff, offering cost-effective solutions by sourcing highly qualified talent from the Philippines. Yempo provides a seamless support structure, strong positive culture, and ensures compliance with local labor regulations, under the leadership of experienced professionals like CEO Michelle Fiegehen. The company prides itself on modern technology infrastructure and flexible partnership options, making it an attractive choice for businesses looking to address talent gaps.

📋 Description

• Provide Level 2/3 technical support across Microsoft 365, Azure, and on-premises environments • Troubleshoot complex technical issues and manage incidents through to resolution • Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune • Manage Windows Server, Active Directory, virtualisation, endpoints and network infrastructure • Support POS systems, including H&L, related hardware and network connectivity • Manage support tickets, service requests and changes through HaloPSA, ensuring accurate documentation and customer updates • Maintain technical documentation and knowledge articles using Hudu • Provide technical guidance and escalation support to Service Desk engineers • Perform system monitoring, maintenance, patching and health checks • Coordinate with third-party vendors to resolve technical issues • Identify recurring issues and recommend improvements to IT systems and service delivery • Assist with infrastructure deployments, migrations and project activities • Follow established IT service management and operational processes • Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines

🎯 Requirements

• Proven Level 2/3 IT support experience, preferably within a Managed Service Provider (MSP) • Strong technical troubleshooting and problem-solving skills across cloud and on-premises environments • Experience supporting medium to large IT infrastructures and multiple customer environments • Ability to manage incidents independently, prioritise workloads and meet service level agreements • Knowledge of IT service management, including incident, problem and change management • Excellent customer service, communication and stakeholder management skills • Microsoft 365 administration and troubleshooting • Microsoft Azure, Entra ID and Intune • Windows Server, Active Directory, DNS, DHCP and Group Policy • VMware and Hyper-V virtualisation • Network infrastructure, including LAN, WAN, VPN, VLANs, firewalls and wireless networks • Backup, disaster recovery and infrastructure maintenance • Experience with PSA/ITSM tools such as HaloPSA and documentation platforms such as Hudu • POS support experience, particularly H&L (additional advantage) • PowerShell scripting and automation experience (additional advantage) • AZ-104 and MD-102 certifications (additional advantage) • Strong analytical, troubleshooting and problem-solving skills • Ability to take ownership of technical issues and ensure timely resolution • Ability to work independently and collaborate with technical teams • Clear communication with customers and internal stakeholders • Strong documentation, organisation and attention to detail • Adaptability and initiative in managing different customer environments

🏖️ Benefits

• Highly competitive salary – paid weekly • HMO enrollment on commencement • Additional HMO dependents added each year of service • 20 vacation days per year • 7 sick days • Annual performance bonuses and incentives • Annual salary reviews and increases • Free cooked rice, snacks and hot drinks • Company polo shirts provided • Fantastic, bright and cheerful open-plan work environment • Prestigious clients and highly professional and friendly co-workers • Work from home or the office – you choose

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