Customer Support Analyst – Forex Trading Platforms

Job not on LinkedIn

🔥 4 minutes ago

🇵🇭 Philippines – Remote

💵 ₱38k - ₱42k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Offshore 24/7

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Offshore 24/7 is an Australian-focused offshore staffing provider that helps Australian businesses build dedicated remote teams in the Philippines. The company places and manages Philippines-based professionals across a wide range of roles — from virtual assistants, bookkeepers, and paralegals to IT specialists, engineers, and customer support — offering fully managed onboarding, HR, payroll, and ongoing support. Offshore 24/7 emphasizes cost savings (up to ~70%), cultural and communication alignment for Australian clients, a five-stage vetting process, and local points of contact with offices in the Philippines (Clark Freeport Zone) and Australia (Melbourne). The firm targets Australian SMEs and enterprises across many industries and promotes free strategy sessions and a managed staffing solution.

📋 Description

• Respond promptly to support enquiries through email, live chat, and phone • Troubleshoot platform issues using internal systems to determine user error versus system error • Manage client support tickets in Jira and Intercom • Help users with questions about trading platforms and technology • Support technical onboarding for new clients by configuring and customising software platforms according to established procedures • Track onboarding progress and maintain clear documentation • Provide regular status updates to keep onboarding milestones on track • Assist with deployment testing by following QA procedures • Identify, document, and clearly report bugs and issues found during testing

🎯 Requirements

• Hands-on experience supporting customers on a forex broker or trading platform, such as MetaTrader 4 or 5 • At least 3 years supporting customers through voice, email and/or live chat in a customer support, customer operations, SaaS, technology or software environment, including investigating and resolving customer issues • At least 2 years managing customer issues through ticketing systems, supported by email and/or live chat, from investigation through resolution for international clients • Comfortable investigating customer issues across multiple internal systems and determining whether an issue can be resolved or requires escalation • Strong organisational skills and ability to manage multiple priorities simultaneously • Excellent written and verbal English communication skills • Proficiency in MS Excel and Google Docs • Proactive, resourceful, and confident making decisions independently • Available to work Monday to Friday, 2:00 PM to 11:00 PM PHT • Experience with Jira or Intercom is nice to have • QA or software testing experience is nice to have • Background in fintech or the wider technology industry is nice to have • Experience updating and maintaining records in a CRM or internal systems is nice to have

🏖️ Benefits

• 100% work from home • Full-time, permanent Philippine employment with Offshore 24/7 • Complete WFH equipment provided, including company laptop and all equipment required for the role • HMO coverage from Day 1 • 20 days paid leave per year (15 annual leave + 5 sick leave), accruing from Day 1 • 13th month pay • Government-mandated benefits • Annual rate and performance review • Comprehensive training and ongoing professional development • Regular staff events and team activities

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