Technical Support Analyst

Job not on LinkedIn

🔥 15 minutes ago

🇵🇭 Philippines – Remote

💵 ₱55k - ₱65k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yempo - Your Employees Offshore

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Yempo - Your Employees Offshore is a specialist provider of outsourced, Philippines-based accounting, finance, and Information Technology (IT) professionals. Yempo serves clients in countries like Australia, US, Canada, UK, New Zealand, Hong Kong, and Japan, focusing on IT & Development and Finance & Accounting outsourcing services. The company emphasizes hiring high-caliber staff, offering cost-effective solutions by sourcing highly qualified talent from the Philippines. Yempo provides a seamless support structure, strong positive culture, and ensures compliance with local labor regulations, under the leadership of experienced professionals like CEO Michelle Fiegehen. The company prides itself on modern technology infrastructure and flexible partnership options, making it an attractive choice for businesses looking to address talent gaps.

📋 Description

• Provide Level 1 and 2 customer/technical support for supply chain customers • Respond to customer inquiries via email, chat, and phone • Communicate clearly and professionally to resolve issues • Troubleshoot technical problems, gather relevant information, and escalate complex cases when needed • Accurately document customer interactions and resolutions in the ticketing system • Work with internal teams to identify recurring issues and product improvements • Create and maintain knowledge base articles, FAQs, and support documentation • Follow up on unresolved cases and provide status updates to ensure customer satisfaction • Maintain product knowledge and stay informed on new features and releases • Meet individual and team KPI targets • Perform other duties as assigned • Comply with all Information Security Management System (ISMS) policies, procedures, standards, and guidelines

🎯 Requirements

• Minimum 2 years of customer-facing support experience in a software or technology environment • Experience troubleshooting software issues across different platforms • Proficiency with help desk, CRM, and ticketing systems • Knowledge of Electronic Document Standards, including EDIFACT, JSON, X12, XCBL XML, CSV, and XSLT • Understanding of B2B integration systems and processes • Experience with process adherence and continuous improvement • Comfortable working remotely and collaborating with international stakeholders

🏖️ Benefits

• Highly competitive salary – paid weekly • HMO enrollment on commencement • Additional HMO dependents added each year of service • 20 vacation days per year • 7 sick days • Annual performance bonuses and incentives • Annual salary reviews and increases • Free cooked rice, snacks and hot drinks • Company polo shirts provided • Work from home or the office – you choose • Bright and cheerful open-plan work environment • Prestigious clients and highly professional and friendly co-workers

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