German-speaking Customer Care Agent

🔥 10 minutes ago

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myPOS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Dive into a new world of payments with myPOS to find out how the latest payment technologies will grow your business.

📋 Description

• Be the friendly, knowledgeable point of contact for German-speaking merchants and business owners across chat, email, and phone; • Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks; • Help customers understand their accounts, navigate our products, and get real value from the platform — in plain, clear German; • Act as the customer’s advocate internally, working on their behalf with specialist teams across the business, such as Payments Operations or Account Verification, to get complex cases resolved faster; • Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon; • Share patterns and feedback from customer conversations with the wider team to help us improve.

🎯 Requirements

• Fluency in German and a solid command of English, both written and spoken • At least 1–2 years of experience in a customer-facing role — a call centre, BPO, or support environment works well as a foundation • The ability to explain technical or financial concepts in plain, friendly language — you make the complex feel simple • A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people • Comfort working with digital tools and systems, and a good eye for detail • An interest in fintech, payments, or business technology — if you’ve worked with payment systems or POS solutions before, that’s a strong advantage • Adaptability — myPOS moves fast, and you’re someone who sees change as opportunity rather than disruption.

🏖️ Benefits

• Excellent compensation package • 25 days annual paid leave, plus 1 additional day per year up to 30 days • Full “Luxury” package health insurance, including dental care and optical glasses • Meal vouchers of 102.26 EUR per month • Fully covered Multisport card • Free coffee, snacks, and drinks at the office.