Customer Support Specialist

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🕒 July 29

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Powerprozesse GmbH

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

Powerprozesse GmbH is a German B2B automation consultancy that helps property management companies (Hausverwaltungen) digitize and automate tenant and owner communications. The company offers free process analyses, migration to modern SaaS workflows, low-code integrations that connect disparate software systems, and AI-driven agents to automate tasks such as email-to-ticket creation, case handling, and communications with contractors. They focus on reducing manual work and errors for property managers with tailored automation and training services.

📋 Description

• Handle customer inquiries and support requests via email and WhatsApp — reliably and with a personal touch • Troubleshoot issues in our software and guide customers to solutions • Document recurring issues and help build out our internal knowledge base • Join screen-sharing sessions with customers when a problem needs hands-on attention • Coordinate with our development team to escalate and resolve bugs or product issues • Help new customers get started and feel comfortable with the product

🎯 Requirements

• Native or fluent German — written and spoken (hard requirement) • 2+ years of experience in customer support, ideally in a SaaS, IT or helpdesk environment • Tech-savvy and comfortable picking up new software quickly — you don't need a manual for every tool • Technical understanding and strong problem-solving skills — you find solutions, not just workarounds • You work autonomously and take full ownership of your tasks • Comfortable working under performance pressure • Quick on the uptake and a disciplined approach to your work • Bonus: Hands-on IT experience of any kind — scripting, automation, self-hosted tools, Linux, web apps, server administration. If you can fix things yourself instead of just passing them on, that's a big plus

🏖️ Benefits

• 100% remote work • Very flexible working hours • Permanent employment contract in your country of residence through our partner Deel (Employer of Record) • A product that our customers are genuinely excited about • Focus on real work, not long meetings • Job security: every hire is aimed at long-term employment • Strong career prospects as we grow the team