Customer Care & Retention Specialist, Dutch, English – Antivirus Software Support

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Handle incoming customer calls in a professional and friendly manner. • Assist customers with questions related to antivirus software and subscriptions. • Identify customer needs and provide appropriate solutions. • Support customer retention by addressing concerns, resolving issues, and promoting customer satisfaction. • Provide basic troubleshooting for software-related issues. • Accurately document customer interactions in internal systems. • Work collaboratively with colleagues to deliver an excellent customer experience.

🎯 Requirements

• Dutch proficiency at B2 level or higher (written and spoken). • English proficiency at B2 level or higher (written and spoken). • Excellent communication and customer service skills. • Basic technical knowledge and confidence using computers and software applications. • A positive attitude and a customer-focused mindset. • Previous experience in customer service, retention, technical support, or a contact center is an advantage but not required.

🏖️ Benefits

• Competitive salary and performance-based bonuses. • Fully paid onboarding and training. • Additional health insurance. • Food vouchers. • Multisport card. • Employee Assistance Program. • Referral bonus program. • Career development opportunities within a global organization. • Continuous learning and professional growth. • A supportive, diverse, and collaborative work environment.