Myriad360
51 - 200 employees
🔒 Cybersecurity
🤖 Artificial Intelligence
☁️ SaaS
Cybersecurity • Artificial Intelligence • SaaS
Myriad360 is a worldwide technology leader specializing in data center modernization, cloud services, cybersecurity solutions, and artificial intelligence. The company offers tailored end-to-end IT infrastructure solutions, delivering powerful cybersecurity solutions, cutting-edge cloud services, and advanced AI technologies. Myriad360 enhances business efficiency and connectivity with modern infrastructure and networking solutions and provides agile, scalable IT solutions-as-a-service. With expertise across various industries including healthcare, finance, manufacturing, retail, legal, and media, Myriad360 helps businesses optimize their IT potential with a range of advisory, implementation, and lifecycle services.
ServiceNow Engagement Manager
🕒 April 2
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Myriad360
51 - 200 employees
🔒 Cybersecurity
🤖 Artificial Intelligence
☁️ SaaS
Cybersecurity • Artificial Intelligence • SaaS
Myriad360 is a worldwide technology leader specializing in data center modernization, cloud services, cybersecurity solutions, and artificial intelligence. The company offers tailored end-to-end IT infrastructure solutions, delivering powerful cybersecurity solutions, cutting-edge cloud services, and advanced AI technologies. Myriad360 enhances business efficiency and connectivity with modern infrastructure and networking solutions and provides agile, scalable IT solutions-as-a-service. With expertise across various industries including healthcare, finance, manufacturing, retail, legal, and media, Myriad360 helps businesses optimize their IT potential with a range of advisory, implementation, and lifecycle services.
📋 Description
• The ServiceNow Engagement Manager leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments • Recommending and delivering solutions that meet customer needs and ensure the solutions meet the functional requirements of the customer • Prepare and execute workshops • Promote process standardization and efficiencies • Determine and document detailed requirements • Design process solutions • Provide advisory and Implementation services and solutions • Configuration of the platform and applications • Solution appropriately following ServiceNow Best Practices • Train, enable, and/or educate the client on the solution • Provide post go-live support • Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and driving the sale, implementation, and expansion of the ServiceNow platform • Contribute to proposals edit proposals and recommend content • Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer • Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be translated into Advizex solution opportunities • Determine how industry trends, product announcements and advances in technology may impact the customer • Develop successful relationships with team members, partners and customers • Ensure effective coordination and support between account teams and supporting technical resources
🎯 Requirements
• 3–5 years of hands-on experience with the ServiceNow platform • Experience leading or guiding ServiceNow implementations using Agile methodologies • Strong experience with ITSM and ITOM • Experience delivering ServiceNow integrations with external systems • Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.) • Proven ability to manage stakeholders and drive accountability through project completion • Engagement management experience, including planning, reporting, delivery, and project closure • Strong consultative approach with the ability to communicate business process improvements clearly and effectively • Prior experience working within IT Operations outside of ServiceNow-specific roles • Solid business analysis skills, including translating business needs into technical solutions • Working knowledge of ITIL / ITSM / SACM concepts and best practices • ServiceNow Foundational Certifications (CSA and/or CAD) • ServiceNow Implementation Certifications (CIS) • ServiceNow Sales Accreditations • Ability to work effectively with both technical and non-technical stakeholders
🏖️ Benefits
• Company-subsidized medical benefits • Dental and vision coverage offered • 17 PTO days • Flexible Work Arrangements • Retirement Savings Plans • Paid Long Term Disability • Basic Life Insurance offered
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