Digital Client Success Manager

🔥 13 hours ago

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The N2 Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🤝 B2B

🛍️ eCommerce

📱 Media

B2B • eCommerce • Media

The N2 Company is a marketing solutions provider that connects businesses with influential consumers through a network of over 800 locally focused magazines and digital platforms. The company specializes in targeting specific demographics such as affluent homeowners, military members, and families with special needs, facilitating tailored marketing strategies to effectively reach ideal clients. With a significant readership base and a commitment to community engagement, The N2 Company is recognized for its growth and strong corporate culture.

📋 Description

• Deliver responsive, high-touch service that drives renewals and grows partnerships across print and digital platforms. • Provide white-glove support for clients and Area Directors, ensuring smooth, consistent communication. • Gather assets, set up campaigns accurately, and stay connected post-launch with regular check-ins. • Keep CRM and billing information up to date and resolve account or payment questions quickly. • Renew clients, identify upsell or cross-sell opportunities, and proactively prevent churn.

🎯 Requirements

• Experience managing mid-market or enterprise B2B service clients in a remote environment • Acting as the primary post-sale, strategic point of contact for client relationships • Leading client onboarding, discovery, and expectation-setting for service delivery • Running recurring status calls, QBRs, and reviews focused on business outcomes • Supporting renewals, expansions, and long-term account growth by demonstrating value • Navigating escalations and maintaining client trust during delivery challenges • Collaborating across time zones with distributed teams and clients • Retaining and growing accounts by aligning services to evolving client goals

🏖️ Benefits

• Full health care coverage for you and your family. • Complimentary basic dental coverage. • Access to a licensed nutritionist to support your health and wellness goals. • Employee Assistance Program (EAP) with complimentary mental health resources and additional support services. • 401(k) plan with a company match to help secure your financial future. • Financial planning services to guide you in achieving your financial goals. • $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program. • Paid time off, including a paid, week-long Holiday Break each year. • Three-week paid sabbatical after four years of service. • Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave. • Monthly remote-work reimbursement to assist with home office and internet expenses. • Pet care insurance and discounts to help support your pets’ health and well-being. • The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.