Support Engineer – EMEA

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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n8n

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

n8n is a secure, AI-native workflow automation platform designed for technical teams. It provides limitless integrations and advanced AI features, allowing users to build autonomous, multi-step agents and workflows. With capabilities for IT, security, and sales operations, n8n can save significant time per workflow run and enrich various business processes using AI. It is available for self-hosting or on the cloud and is popular among developers for its open-source model and the ability to code in JavaScript or Python. n8n is enterprise-ready, offering advanced on-prem or cloud automation solutions, and maintaining mission-critical automations.

📋 Description

• Own and resolve helpdesk tickets for non-enterprise customers, approximately 65% of the time • Handle account management, account access, plans, subscriptions, and billing questions • Provide clear, helpful, and timely customer responses • Gradually expand support expertise into more technical topics • Identify repetitive, non-technical ticket categories suitable for automation • Build and improve automations for Team Delta to handle growing ticket volumes • Streamline support workflows and improve customer self-service • Collaborate with Product on recurring questions, customer friction points, and product improvements • Create and maintain customer and internal troubleshooting documentation • Participate in team meetings and cross-functional discussions • Share insights, align priorities, and improve the support experience

🎯 Requirements

• 3+ years in technical support, solutions engineering, or similar roles • Hands-on experience building and debugging n8n workflows in production environments • Comfortable debugging APIs, webhooks, authentication, and data flows • Familiarity with AWS, GCP, or Azure • Basic Linux troubleshooting fundamentals • Understanding of networking basics, including DNS, SSL/TLS, HTTP/HTTPS • Ability to work with Docker or Kubernetes to deploy and debug automation environments • Ability to explain technical issues clearly and document troubleshooting steps • Active knowledge sharing with teammates through discussions, presentations, documentation, internal playbooks, or tools • Basic understanding of AI concepts and passion for automation • Familiarity with observability tools such as Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry • Knowledge of OAuth2, OIDC, SAML, or JWT flows • Working knowledge of JavaScript, including reading and debugging code, JSON data, and small code changes • Foundational understanding of relational databases such as PostgreSQL, including tables, relationships, and basic SQL queries • Must have existing right to work in countries other than Germany; Germany visa sponsorship available • Company language is English

🏖️ Benefits

• Competitive compensation • Equity ownership • Europe: 30 days of vacation plus public holidays wherever you are • US: 20 vacation days, 8 sick days, plus public holidays wherever you are • Europe: Benefits according to local country norms • US: Multiple low-premium, low-deductible medical plans, no-cost premium HDHP option with pre-seeded HSA, dental and vision coverage • Europe: Pension contributions according to local country norms • US: 401(k) retirement plan with 4% employer match • US: Company-paid short-term and long-term disability insurance and life insurance • €1K (or equivalent) per year for courses, books, events, or coaching • Regular hackathons • Remote-first work across Europe with regular off-sites • $100 per month to support open-source projects • Transparency