Support Engineer – Linux & Kubernetes

🔥 12 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Univention

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🤝 B2B

📚 Education

☁️ SaaS

B2B • Education • SaaS

Univention is a company that specializes in open-source solutions for identity and access management (IAM). They provide scalable and highly available IAM solutions which enable organizations to maintain control over their identity processes and resources. Their products include Univention Corporate Server (UCS), UCS@school for educational institutions, and Nubus, a robust IAM portal for software applications. Univention's solutions are designed to integrate seamlessly with Active Directory environments and offer a centralized, secure, and user-friendly access to IT resources. Univention's open-source approach offers transparency and flexibility, supporting digital sovereignty for educational, governmental, and diverse organizational sectors.

📋 Description

• Ensure that customers use Linux- and Kubernetes-based products successfully and satisfactorily as part of the support team • Receive incoming requests, analyze them systematically, and narrow down the underlying causes • Resolve complex technical issues independently or collaboratively and develop sustainable solutions • Investigate errors directly on customer systems or reproduce them in internal test environments • Document solutions and write clear, easy-to-understand instructions • Actively contribute to the development of the company’s knowledge base • Communicate directly with customers and explain technical relationships clearly and understandably • Help shape support for open IT infrastructures ranging from Linux to Kubernetes and help customers implement digital sovereignty

🎯 Requirements

• Experience with Linux systems and a genuine interest in deepening your technical understanding • Interest in container and Kubernetes technologies, or ideally some initial experience with them • Enjoyment of direct interaction with people and helping them overcome technical challenges • Ability to analyze problems systematically, ideally including the ability to read source code • Ability to communicate complex topics clearly and understandably, both in writing and verbally • Independent, structured, and solution-oriented approach to work • Willingness to continuously develop professionally • Experience in technical support or a comparable role is a plus • Initial hands-on experience with Kubernetes or containerized applications is a plus • Interest in open-source software and open IT infrastructures is a plus • Experience reading or writing code, for example in Python or similar languages, is a plus

🏖️ Benefits

• Remote work or work from one of the company’s locations • Flexible working hours • Support for professional and personal development • Workation opportunities in EU countries • Flexible vacation policies • Permanent employment contract • Supportive, open team and collaborative, appreciative working environment • Varied responsibilities and exposure to different customer environments