Technical Supporter – Rollout Management

🔥 8 minutes ago

🇩🇪 Germany – Remote

💵 €50.5k - €101.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Coordinate software update rollouts, including schedules, scope, target groups, dependencies, and maintenance windows • Align rollout activities with development, testing, technical deployment, release management, operations, security, and support • Consolidate and track status information, test results, and release decisions • Coordinate communications regarding schedules, scope, impacts, maintenance windows, and known limitations • Track rollout progress and coordinate outstanding items with the responsible departments • Build, maintain, and continuously enhance dashboards, reports, and analyses • Consolidate, validate, and prepare rollout, service, quality, and field data • Develop, align, and continuously review KPIs to evaluate update campaigns, service quality, process performance, and operational effectiveness

🎯 Requirements

• University degree, for example in industrial engineering, business administration, business informatics, or a technical discipline; alternatively, an equivalent qualification • Several years of professional experience in project, program, product, or rollout management, ideally in a technical and internationally oriented environment • Proficiency in project management methodologies, with experience in milestone, risk, resource, and stakeholder management • Strong understanding of cross-functional end-to-end processes and the requirements of market, service, and country organizations • Very good command of German and English • Solid knowledge of data analysis, data preparation, KPI development, and the creation and maintenance of dashboards and reports • Confident use of analysis, reporting, and data visualization tools • Several years of relevant experience in technical service, remote support, rollout management, or KPI-based management, reporting, and dashboarding • Strong organizational and analytical skills, a confident and professional manner, sound decision-making ability, and excellent communication and facilitation skills

🏖️ Benefits

• Competitive total compensation package • Additional benefits and health programs, varying by position and location • This position may be eligible for short-term incentive bonuses • Technology-enabled tools may support certain steps of the hiring process, always under human supervision