Technical Support Engineer

🔥 12 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Packsize

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

📦 Logistics

💼 Consulting

🍽️ Food & Beverage

Logistics • Consulting • Food & Beverage

Packsize is a company that specializes in on-demand packaging solutions, offering automated and customizable packaging systems designed to optimize shipping efficiency and sustainability. Their innovative approach to packaging, referred to as SMART Packaging, focuses on creating eco-friendly, regulatory-compliant packaging solutions that cater to diverse industry needs. Packsize's systems cater to various sectors, including eCommerce, manufacturing, and logistics, helping businesses reduce waste, cut costs, and enhance customer satisfaction.

📋 Description

• Respond to inbound support calls and emails, troubleshooting issues with technical skill and customer empathy • Determine whether problems can be resolved remotely or require on-site intervention • Support field service engineers with guidance, resources, and technical expertise • Maintain and enhance the solutions database to improve troubleshooting efficiency and support knowledge sharing • Diagnose complex mechanical, software, and system issues with minimal information • Train customers on machinery use and lean principles • Document support activities and updates in the CRM and online database system in a timely manner

🎯 Requirements

• Fluent in English (spoken and written) • 3–5 years of hands-on technical support experience • Proven ability in diagnosing, solving, and implementing solutions for mechanical/software issues • Strong remote troubleshooting skills • Excellent communication and de-escalation skills • Highly organized, analytical, and dependable, with strong time management • Comfortable in high-paced, high-technology environments • Customer-focused mindset with the ability to train and motivate users • BS/BA in a relevant discipline (nice to have) • Fluent in Spanish, Dutch, German, or another European language (written and spoken) (nice to have) • Networking or IT support experience (nice to have) • Experience in electrical engineering and troubleshooting (nice to have) • Experience supporting customers in the field (nice to have) • Experience building and maintaining knowledge bases or support documentation (nice to have)

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) retirement plan • Paid Time Off • Health Savings and Flexible Spending Accounts (HSA/FSA) • Life and disability insurance • Critical illness, hospital indemnity, accident, and legal/ID theft protection • Employee Assistance Program (EAP) • Full training on equipment and systems • Reasonable accommodations in the application process