Senior Technical Support Engineer

🕒 September 28

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 30 days.
• No salary listed.

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Zero Networks

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51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS

Zero Networks is a company specializing in automated network security solutions, aiming to simplify and enhance the security posture of organizations through its Zero Trust architecture. Their platform provides innovative features like network segmentation, identity segmentation, and secure remote access, which are all automated, agentless, and powered with multi-factor authentication (MFA). Zero Networks promises rapid deployment and significant cost reduction for companies, offering a seamless integration of VPN speed with the security of Zero Trust Network Access (ZTNA). The company's mission is to allow organizations to focus on their core operations by reducing the complexities associated with securing their IT environments.

📋 Description

• Diagnose and resolve technical issues, providing timely and accurate customer support • Work closely with cross-functional teams to enhance product functionality and resolve customer challenges • Continuously improve technical skills and knowledge • Uphold high standards of service and strive for excellence in customer interactions • Maintain clear, empathetic, and effective communication with customers and team members • Tackle complex problems with resilience and a can-do attitude

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) • 5+ years of relevant work experience in Network/Security/SaaS Support • Proficiency in Active Directory/GPO, Windows, Linux, and PowerShell/Python scripting • Proven experience in a technical support role, preferably in the cybersecurity industry • Excellent problem-solving and communication skills • Fluent English (C1 or above) • Willingness to learn and adapt in a fast-paced environment • Strong understanding of network security • Ability to work independently and as part of a team • Commitment to innovation, integrity, and excellence

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