Nabla
Artificial Intelligence • Healthcare Insurance • Healthcare
Nabla is a leading ambient AI assistant designed to alleviate the documentation burden on healthcare providers. By integrating advanced AI technology, Nabla enables clinicians to save significant time—averaging 2 hours per day—allowing them to focus on patient care rather than administrative tasks. With deployment in over 100 health organizations and a user base of more than 50,000 clinicians, Nabla has transformed clinical documentation practices and enhanced the overall healthcare experience.
Mid-Market Customer Success Manager
November 6
Nabla
Artificial Intelligence • Healthcare Insurance • Healthcare
Nabla is a leading ambient AI assistant designed to alleviate the documentation burden on healthcare providers. By integrating advanced AI technology, Nabla enables clinicians to save significant time—averaging 2 hours per day—allowing them to focus on patient care rather than administrative tasks. With deployment in over 100 health organizations and a user base of more than 50,000 clinicians, Nabla has transformed clinical documentation practices and enhanced the overall healthcare experience.
📋 Description
• Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. • Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product. • Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders. • Collaborate with the sales team to identify and secure expansion opportunities with existing customers. • Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.
🎯 Requirements
• 5+ years of experience in customer success, account management, or a related role in B2B SaaS healthcare technology. • Strong experience in and understanding of the healthcare industry and the needs of clinicians. • Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders. • Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions. • Ability to quickly learn and understand complex technical products and explain them to non-technical users. Experience with EHR integration is a plus. • Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.
🏖️ Benefits
• Competitive salary and stock options • 100% individual coverage for Medical, Dental, and Vision insurance • Unlimited paid time off and 11 national holidays • Unlimited sick leave • Paid leave for new parents • $1,500 to purchase home office equipment • Ownership of your time and schedule
Apply NowSimilar Jobs
November 6
Vyne
201 - 500
Customer Success Advisor building relationships with customers to ensure effective product usage and long-term retention. Role involves upselling, customer feedback, and relationship management.
November 6
Customer Success Manager supporting Aroya customers through onboarding and support phases in agriculture tech. Engaging with clients and ensuring successful setup and training on Aroya's platform.
November 6
Customer Success Specialist for BinSentry, onboarding and supporting agriculture customers focused on the Swine segment. Engaging customers through training and communication while driving efficiency in the agricultural supply chain.
November 6
BeOne Medicines
10,000+ employees
Senior Director leading the execution of BeOne’s global CRM vision. Shaping a unified, intelligent engagement platform to improve customer experiences in oncology.
November 6
Customer Success Manager responsible for client satisfaction and retention at Vitable Health. Involved in training, support, and cross-team collaboration to optimize healthcare access.
🇺🇸 United States – Remote
💰 $7.2M Seed Round on 2021-10
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success