Principal Engineer

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Nagarro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Nagarro is a global leader in digital engineering and technology consulting. The company helps clients become innovative, digital-first businesses by leveraging technology to drive business breakthroughs. Known for its entrepreneurial agility and CARING mindset, Nagarro offers a wide range of services, including digital engineering, intelligent enterprise solutions, and experience and design services. With over 17,900 employees across 37 countries, Nagarro collaborates with industry leaders to accelerate digitalization and technology-led innovation.

📋 Description

• Define and execute the vision, roadmap, governance model, and operating framework for the ServiceNow Center of Excellence (CoE) • Establish standards, best practices, reusable design patterns, and governance mechanisms across the platform • Lead architecture, design, and implementation of ServiceNow solutions across enterprise functions • Drive adoption of App Engine and low-code/no-code capabilities • Lead implementation and adoption of AI-powered capabilities including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine • Develop and maintain reusable accelerators, integration frameworks, workflows, APIs, templates, and automation components • Promote platform scalability, standardization, governance compliance, and asset reusability • Collaborate with business and technology stakeholders on automation and AI-driven transformation opportunities • Enable citizen development while ensuring security, governance, and architectural compliance • Build, mentor, and lead high-performing cross-functional teams • Establish training programs, playbooks, and best practices for ServiceNow adoption and development • Evaluate emerging ServiceNow capabilities and drive continuous platform innovation • Monitor platform usage, adoption, automation outcomes, and accelerator utilization for continuous improvement • Lead innovation initiatives, hackathons, and internal accelerator programs to maximize business value from the ServiceNow platform

🎯 Requirements

• 12+ years of total experience • Strong experience leading and establishing a ServiceNow Center of Excellence (CoE) • Hands-on expertise with ServiceNow App Engine for low-code/no-code application development • Strong experience with ServiceNow AI capabilities, including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine • Extensive experience across ITSM, ITOM, ITAM, GRC, and CSM modules • Strong understanding of ServiceNow platform architecture, governance, scalability, and best practices • Proven experience building reusable accelerators, frameworks, workflows, integrations, APIs, templates, and automation assets • Strong expertise in ServiceNow integrations, scripting, and platform customization • Experience driving platform standardization, governance, and enterprise-wide adoption • Experience enabling and governing citizen development initiatives • Strong leadership experience managing architects, developers, administrators, and business analysts • Experience working in Agile environments and enterprise digital transformation programs • Excellent stakeholder management, communication, problem-solving, and decision-making skills • Bachelor’s or master’s degree in computer science, Information Technology, or a related field • ServiceNow certifications such as CSA, CIS, CAD, CTA, App Engine, or AI certifications are preferred

🏖️ Benefits

• Remote work • Dynamic and non-hierarchical work culture • Training programs, playbooks, and best practices for ServiceNow adoption and development