Product Support Specialist – B2B E-Invoicing

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Nagarro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Nagarro is a global leader in digital engineering and technology consulting. The company helps clients become innovative, digital-first businesses by leveraging technology to drive business breakthroughs. Known for its entrepreneurial agility and CARING mindset, Nagarro offers a wide range of services, including digital engineering, intelligent enterprise solutions, and experience and design services. With over 17,900 employees across 37 countries, Nagarro collaborates with industry leaders to accelerate digitalization and technology-led innovation.

📋 Description

• Provide first-line product and technical support to French-speaking customers via email, phone, and ticketing systems. • Troubleshoot product issues, configuration questions, API-related errors, and integration challenges. • Analyze logs, XML/JSON payloads, error messages, and system responses to identify root causes. • Clearly document issues and prepare high-quality escalations for Engineering and Product teams. • Coordinate with cross-functional teams to ensure timely issue resolution. • Keep customers informed through regular updates until cases are resolved. • Support customers during critical incidents and ensure SLA commitments are met. • Contribute to the knowledge base by documenting solutions and best practices. • Handle customer data in accordance with GDPR and internal security guidelines.

🎯 Requirements

• 1–2 years of experience in Technical Support, Product Support, Application Support, SaaS Support, or B2B Customer Support. • Fluent French (written and spoken). • Strong English communication skills. • Experience or understanding of API analysis and troubleshooting. • Basic knowledge of APIs, JSON, XML, logs, and integration concepts. • Strong analytical and problem-solving skills. • Excellent communication and customer-facing abilities. • Ability to work in a fast-paced, international environment.

🏖️ Benefits

• Remote work available