Customer Support Executive – English, German, French

Job not on LinkedIn

🕒 July 16

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LiveAboard.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

✈️ Travel

Travel

LiveAboard. com is an online platform that simplifies the process of booking liveaboard travel experiences. With access to 53 countries and 479 ships, the company offers 37,945 trips and relies on over 50,370 verified customer reviews. Customers can compare and book a variety of cruises, including diving and adventure cruises, across hidden coasts, wildlife-rich archipelagos, and iconic rivers. LiveAboard. com provides 24/7 expert support and a best price guarantee without any booking fees. This provides travelers with memorable experiences off the beaten path, focusing on natural beauty and cultural immersion.

📋 Description

• Assist guests in finding, booking, and planning their trips • Offer expert guidance and recommendations based on guests’ needs • Liaise between guests and partners to ensure seamless communication • Provide information and address inquiries from guests and partners • Resolve customer issues and complaints effectively • Ensure accuracy throughout the order process • Work independently remotely and collaborate with the team to meet or exceed performance targets • Cultivate strong relationships with guests and partners to foster trust and loyalty

🎯 Requirements

• Previous experience in customer service is a must • Understanding of scuba diving-related products and services is extremely desirable • Must be fluent in English with clear verbal and written communication skills • German or French is extremely desirable • Other EU languages considered • Proven analytical and problem-solving abilities • Exceptional attention to detail • Ability to work effectively both independently and as part of a team • Strong interpersonal skills, with a focus on building positive relationships • Positive attitude and commitment to delivering exceptional service • Flexibility to work weekends and adapt to a dynamic work environment • Based in the EMEA time zone for scheduling purposes • Must not be based in Amsterdam, Netherlands • Experience in remote and fully independent working • Experience in the travel industry is desirable • Having a diving certificate is a big plus • CV and cover letter required; applications without a cover letter will be rejected

🏖️ Benefits

• Remote work arrangement • Ability to work independently as a remote team member • Flexible scheduling to work weekends • Dynamic work environment