Technical and Accounting Support Expert

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🕒 July 3

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Handle tickets submitted by users or partners (bugs, investigations, functional or accounting anomalies), analyze and diagnose incidents, prioritize requests based on impact, and coordinate their resolution with the relevant teams. • Master the platform's main features and modules to understand customer use cases, reproduce reported issues, and support users on accounting and functional matters. • Work closely with developers, product teams, support and operations to ensure quick and lasting resolution of identified issues. • Be able to investigate simple technical issues using available tools (APIs, logs, Postman, basic SQL), understand technical exchanges with developers, and facilitate communication between business and tech teams. • Document solutions, processes and best practices in the knowledge base to improve support quality and streamline future incident resolution. • Identify recurring issues, report observed trends, and actively contribute to the continuous improvement of the product and internal processes. • Contribute to upskilling team members, share best practices, and help foster a collaborative, solution-oriented culture.

🎯 Requirements

• At least two fiscal periods of experience in an accounting firm (bookkeeping, reviews/audits, financial statements, tax return packages) • Initial experience in a SaaS environment, customer support or functional/technical support • Good understanding of technical tools: REST APIs, Postman, Swagger (SQL knowledge is a plus) • Comfortable communicating with technical teams and understanding product-related issues • Fluent written English and good spoken comprehension to collaborate with international teams • Demonstrates rigor, autonomy and strong communication skills • Enjoys dynamic, collaborative and problem-solving oriented environments

🏖️ Benefits

• A top-tier health insurance plan (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation • Opportunity to improve your English through Busuu • A monthly dedicated budget for all our Pennylaners to support working from home or in coworking spaces • Convenient access to our offices, located a few minutes from Saint-Lazare in the heart of Paris • BSPCE equity allocation • Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib • A Mac laptop • We play many sports together and regularly gather for company events such as Tech Days (which bring remote Pennylaners together every three months) and our annual company retreat, which fosters strong moments of team cohesion for everyone.