Technical and Accounting Support Expert

🕒 July 3

🇫🇷 France – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧾 Accounting Manager

🚫👨‍🎓 No degree required

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Handle user or partner tickets related to bugs, investigations, and functional or accounting issues • Analyze, diagnose, and prioritize incidents based on their impact • Coordinate incident resolution with the relevant teams • Master the features and modules of the Pennylane platform • Reproduce issues and support users with accounting and functional queries • Collaborate with developers and product, support, and operations teams • Investigate basic technical issues using APIs, logs, Postman, and basic SQL • Facilitate communication between business and technical teams • Document solutions, processes, and best practices in the knowledge base • Identify recurring issues and contribute to the continuous improvement of the product and internal processes • Help develop team expertise and share best practices

🎯 Requirements

• At least two tax seasons in an accounting firm, including bookkeeping, accounts review, financial statements, and tax filings • Initial experience in a SaaS, customer support, or functional/technical support environment • Good understanding of REST APIs, Postman, and Swagger • Knowledge of SQL is a plus • Comfortable communicating with technical teams and understanding product-related issues • Fluent written English and good listening comprehension • Rigorous, self-sufficient, and a strong communicator • Enjoy working in dynamic, collaborative, and problem-solving-oriented environments • Must have the right to work in France; Pennylane does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off in lieu of reduced working hours (RTT), in addition to 5 weeks of paid leave • The opportunity to improve your English through Busuu • A monthly allowance to support working from home or in a coworking space • An allocation of BSPCE equity awards • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every three months for remote employees • Annual company retreat • An inclusive and supportive work environment