Customer Support Engineer

🕒 May 17

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Quantum Machines

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51 - 200 employees

Quantum Machines envisions a new technological age. A time when quantum computing revolutionizes entire industries, solves global problems, and drives unprecedented innovation.

📋 Description

• Build and nurture strong relationships with key stakeholders, becoming a trusted advisor on their technical, scientific, and operational needs. • Translate complex customer requirements into actionable technical solutions. • Work closely with the customer to achieve their quantum computing research objectives. • Lead onboarding sessions for new users, ensuring seamless adoption of QM products. • Conduct comprehensive training sessions, covering topics from basic functionality to advanced applications tailored to customer needs. • Act as the primary contact for customer inquiries and issues, leading troubleshooting efforts in collaboration with R&D and product teams to provide timely and effective resolutions. • Lead technical installations and integration of QM solutions for the customer. • Maintain a comprehensive understanding of the customer’s ongoing issues, requests, and resolutions.

🎯 Requirements

• MSc in experimental physics, with hands-on experience – Must. • PhD - Advantage. • Experience with superconducting physics – Advantage. • Customer-facing and service-oriented mindset. • Proven track record in a client-facing support or success role - Advantage. • Proficiency in Python – Must. • Familiarity with Linux environments, basic IT concepts, and networking principles. • Independent, responsible, self-motivated with a can-do attitude. • Excellent verbal and written skills in English. • French – Advantage.