SAP WM Support Consultant

🔥 0 minutes ago

🇷🇴 Romania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ SAP Consultant

👻 Ghost score 11%

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Nagarro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Nagarro is a global leader in digital engineering and technology consulting. The company helps clients become innovative, digital-first businesses by leveraging technology to drive business breakthroughs. Known for its entrepreneurial agility and CARING mindset, Nagarro offers a wide range of services, including digital engineering, intelligent enterprise solutions, and experience and design services. With over 17,900 employees across 37 countries, Nagarro collaborates with industry leaders to accelerate digitalization and technology-led innovation.

📋 Description

• Manage incidents, service requests, and change requests through the organization's ticket management system • Monitor and resolve support tickets in accordance with agreed SLAs and KPIs • Perform issue analysis, root cause investigation, and solution implementation for SAP WM/EWM-related incidents • Participate in workshops with business stakeholders to understand requirements and propose SAP standard solutions • Support system integration activities between SAP EWM/WM and SAP MM, SD, PP, and TM • Configure and maintain SAP WM/EWM functionalities for inbound, outbound, internal warehouse movements, replenishment, and physical inventory processes • Prepare and execute unit, integration, and user acceptance tests • Investigate and resolve application issues, defects, and process inconsistencies • Create and maintain functional specifications, configuration documentation, process flows, and training materials • Collaborate with developers on functional specifications, enhancements, reports, forms, and interface requirements • Provide end-user support, knowledge transfer, and training • Contribute to continuous improvement of warehouse and logistics processes • Resolve medium-complexity issues and change requests

🎯 Requirements

• Experience in SAP Logistics and Supply Chain Management and SAP S/4HANA environments • Good understanding of warehouse management processes, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory • Familiarity with SAP configuration and testing activities, defect analysis, and resolution • Understanding of SAP EWM/WM integration with SAP MM, SD, PP, and TM • Experience in application support and incident management environments • Understanding of SLAs and ticket prioritization • Familiarity with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar ticketing platforms • Experience analyzing, troubleshooting, and resolving incidents, service requests, and change requests within agreed SLA targets • Knowledge of SAP EWM (Extended Warehouse Management) • Experience preparing and executing unit tests, integration tests, and user acceptance testing • Ability to analyze issues, identify root causes, and propose practical solutions • Ability to work independently and escalate complex issues when appropriate • German language skills

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