Customer Success Engineer

🔥 0 minutes ago

🇮🇱 Israel – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nagomi Security

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎖️ Defense

💼 Consulting

🔒 Cybersecurity

Defense • Consulting • Cybersecurity

Nagomi Security is a proactive defense platform that focuses on erasing security debt by integrating existing tools and optimizing defenses. It prescribes actionable plans to enhance efficiency and tracks progress against real-world threats, emphasizing continual improvement in cybersecurity.

📋 Description

• Own the full post-sales journey for a portfolio of enterprise customers, from onboarding to renewal and expansion • Act as a trusted technical advisor to ensure clients achieve measurable outcomes with Nagomi Security's solutions • Foster long-term customer partnerships and identify opportunities for growth • Work cross-functionally with Sales, Support, Engineering, Product, and Marketing • Lead seamless onboarding experiences and technical implementation plans tailored to each client's environment • Partner with customers to define success metrics, ensure adoption, and deliver measurable business outcomes • Own strategic account plans for a portfolio of enterprise customers • Maintain high retention rates by proactively addressing risks • Drive expansion ARR through upsell and cross-sell opportunities • Build and maintain relationships with executive stakeholders • Conduct business reviews to showcase ROI • Partner with Sales on solution alignment during the pre-sales process for assigned accounts • Serve as the customer's voice within Nagomi, providing actionable feedback to influence product enhancements • Collaborate closely with internal teams to deliver timely solutions to complex client needs

🎯 Requirements

• 5+ years of experience in a technical customer success, customer success engineer, technical account management, or related role • Proven track record in managing high-value accounts with measurable business impact • A strong understanding of cybersecurity products, services, and industry trends is highly desirable • Exceptional communication, presentation, and relationship-building skills • Ability to manage multiple clients and projects simultaneously in a fast-paced environment • Strong problem-solving skills and attention to detail • Willingness to travel as needed for client meetings and events