Field Application and Service Engineer

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Nanolive SA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🧬 Biotechnology

🤖 Artificial Intelligence

💰 Series C on 2022-09

Biotechnology • Artificial Intelligence • Healthcare

Nanolive SA is a technology company that specializes in holotomography and AI-driven live cell analysis solutions tailored for biotechnology and pharmaceutical applications. Their innovative products include automated, label-free live cell imaging platforms that facilitate advanced cellular analysis, enabling researchers to gain deeper insights into cell health, metabolism, and various biological processes. With applications spanning oncology, immuno-oncology, and more, Nanolive's solutions are designed to enhance laboratory efficiency and provide high-content data for scientific discovery.

📋 Description

• Deliver high-quality technical support, troubleshooting issues remotely or on-site to ensure system reliability and customer satisfaction • Conduct installations, commissioning and training of new equipment at customer sites, ensuring seamless integration into workflows • Perform routine maintenance and inspections to prevent equipment failures and ensure long-term performance • Maintain accurate service and support records, generating detailed reports after customer visits • Provide feedback to internal teams about customer experience and opportunities for improvement • Collaborate with global teams to enhance Nanolive’s service protocols

🎯 Requirements

• Bachelor’s degree in life sciences, engineering or related technical fields • Minimum 2 years of experience as field service engineer • Experience as application scientist is a plus • Hands-on technical aptitude and interest in problem-solving • Ability to work independently and manage multiple priorities effectively • Willingness to travel within Americas up to 70% of the time • Fluency in English; additional languages are a plus • Valid US work permit • Car driving license • Exceptional communication and interpersonal skills, with a customer-first mindset

🏖️ Benefits

• Remote work flexibility • Health insurance • Retirement plan • 20 days PTO + public holidays