Customer Service Clerk

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Napco National

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1956

Manufacturing • Packaging • Consumer Goods

Napco National is a leading manufacturer of packaging products in the Middle East. The company specializes in producing high-quality plastic and foam packaging solutions for various industries, including food, healthcare, and consumer goods. With a commitment to innovation and sustainability, Napco National is dedicated to providing efficient packaging solutions that meet the evolving needs of its customers.

📋 Description

• Receive and process customer orders accurately in the system. • Handle customer inquiries regarding products, pricing, availability, and delivery status. • Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth order fulfillment. • Monitor order status and follow up to ensure on-time delivery. • Handle customer complaints and escalate issues when necessary. • Maintain and update customer records and order files. • Prepare daily order reports and support operational reporting. • Communicate stock availability and delivery updates to customers and sales teams. • Ensure proper documentation of all orders, returns, and credit notes. • Support in resolving billing or invoice-related issues with the Accounts Department. • Perform any other duties assigned by the Customer Service Supervisor/Manager.

🎯 Requirements

• Minimum High School degree. • A minimum of 1 to 2 years’ experience in similar and related field.