IT Generalist

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🗿 South Dakota – Remote

🗿 South Dakota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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National American University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1941

📚 Education

👥 B2C

Education • B2C

National American University is an accredited, primarily online university that offers associate, bachelor’s, master’s and doctoral degree programs, along with certificates and career-focused training through its UpSkill Academy. NAU emphasizes flexible eLearning, generous transfer policies, military and veteran support, and career services, with program areas including business, information technology, healthcare, legal and strategic security, aviation, and construction management. The institution markets affordable, competency-oriented online education and corporate/academic partnerships to help students advance in professional careers.

📋 Description

• Provide multi-tier technical support (Tier 1–3) and administer key enterprise applications to ensure reliable operations across the university’s technology ecosystem. • Deliver daily end-user support, perform technical troubleshooting, and assist with system configuration, user administration, documentation, and routine maintenance. • Assist with configuration, maintenance, and administration of enterprise applications, including SIS, CRM, LMS, and other academic/business systems. • Manage user accounts, profiles, permissions, and role assignments. • Document application workflows, procedures, and configuration standards. • Participate in technology implementation projects, testing, and rollout plans.

🎯 Requirements

• Associate degree in Information Technology, Computer Science, or related field; bachelor’s preferred. • Three years of combined experience in IT support, systems administration, or application support (SIS/CRM/LMS or equivalent). • Experience supporting Windows operating systems, Microsoft 365, and general networked computing environments. • Experience configuring or supporting enterprise applications such as SIS, CRM, LMS, or similar systems.

🏖️ Benefits

• Forty hours per week, including possible evening or weekend work as needed. • Scheduled work hours may change. • Overtime may be required or permitted with prior approval. • Travel occasional travel, including limited airline travel and overnight stays, may be required. • This position has no supervisory responsibilities.