Head – Planning & Control

🕒 October 31, 2025

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National Express Rail GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🚗 Transport

👥 B2C

Transport • B2C

<National Express Rail GmbH> is a regional passenger rail operator in North Rhine-Westphalia, Germany. It operates multiple Regional-Express (RE) and Regionalbahn (RB) lines including services branded as Rhein-Ruhr-Express (RRX), and provides ticketing, timetable information, passenger services, fleet management and coordination of infrastructure works and disruptions. The company serves commuters and leisure travelers, manages customer service and recruitment for operational and administrative roles, and focuses on delivering reliable regional mobility.

📋 Description

• Responsibility for the departments of operational planning, personnel scheduling/dispatch, and operations control centers • Ensuring a functioning and safe railway operation in accordance with the service contract • Responsible for directing and supervising employees in the dispatch of resources (operational resources such as rolling stock, personnel) • Technical and disciplinary leadership of the operational planning and control division • Ensuring the tasks and obligations for the area arising from the service contract • Responsible for collaboration within the railway sector and for coordination between railway infrastructure companies and railway undertakings • Leading and developing employees with a focus on teamwork and personnel development • Optimizing and further developing the organization and processes with regard to reliability, safety, customer orientation and efficiency • Monitoring data quality for performance billing and responsibility for operational reporting • Cross-department communication to ensure corporate objectives and high passenger satisfaction • Maintaining direct contact with operational staff, e.g. visits to control offices, accompanying staff on trains • Compliance with processes according to the SMS (Safety Management System) • Consideration of human and organizational factors

🎯 Requirements

• Degree in transport economics/transportation management or a comparable qualification, or relevant vocational training in a railway operations role or in a commercial field • Many years of professional experience with management responsibility in railway operations • Excellent knowledge of the applicable railway operational regulations and legislation • Very good knowledge of operational processes in railway operations • Knowledge of human and organizational factors and of improving safety culture • Confident use of common PC programs (MS Office, e-mail, internet) • Knowledge of IVU.rail, Interautomation, LeiDis, DB NetzCockpit desirable • Very good German and English skills, both written and spoken • Independent working style, autonomous decision-making and a strong customer- and service-orientation • Confident and persuasive appearance in public as well as above-average commitment and social skills

🏖️ Benefits

• Permanent employment contract in a system-relevant and future-secure industry • Flexible working hours • 30 days of vacation • Bike leasing • Job ticket • Corporate benefits