Naturecan
Wellness • eCommerce
Naturecan is a company focused on offering a variety of CBD products, including oils, gummies, capsules, snacks, and skincare items. They pride themselves on using organic hemp and ensuring high-quality through rigorous third-party testing. Naturecan provides educational resources about CBD use and offers tools like a dosage calculator to help customers find the right products and dosages for their needs. Their products are available globally and are legal in the UK, adhering to strict quality and safety standards.
Customer Experience Manager
Job not on LinkedIn
November 26
Naturecan
Wellness • eCommerce
Naturecan is a company focused on offering a variety of CBD products, including oils, gummies, capsules, snacks, and skincare items. They pride themselves on using organic hemp and ensuring high-quality through rigorous third-party testing. Naturecan provides educational resources about CBD use and offers tools like a dosage calculator to help customers find the right products and dosages for their needs. Their products are available globally and are legal in the UK, adhering to strict quality and safety standards.
📋 Description
• Oversee daily operational relationships with 3PL warehouse partners • Monitor and manage warehouse performance, service levels and operational efficiency • Lead and resolve claims with 3PL warehouses • Manage the day-to-day operations of the customer service team, fostering a culture of excellence and continuous improvement • Ensure customer interactions reflect our brand values and meet the highest quality standards • Report weekly and monthly on customer service metrics, customer satisfaction, and review trends • Drive new initiatives to enhance the customer experience across all post-purchase touchpoints • Collaborate with other functions to implement new support methods, tools and strategies
🎯 Requirements
• Background in Ecommerce • Demonstrated experience managing a team • Strong understanding of general post-purchase customer journey • Experience with Zendesk (highly advantageous) • Experience engaging with 3PL or logistics operations • Analytical mindset with the ability to produce actionable insights and reports
🏖️ Benefits
• Flexible, remote working environment • Supportive team culture with a strong focus on personal and professional development • Competitive salary • Private healthcare enrolment (UK only)
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