Customer Care Reporting Specialist

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🔥 4 minutes ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $54.2k - $64.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Navitus Health Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

📋 Description

• Responsible for completing reports and projects as requested by Customer Care teams in a timely manner. • Understand intermediate data relationship concepts and transform data into information that can be proactively used to improve business decisions. • Create and maintain performance data for the whole of Customer Care. • Deliver reports on a weekly, monthly, quarterly or annual basis as required by Customer Care Leadership. • Perform quality assurance to ensure reports are accurate and in compliance with all regulations and requirements. • Periodic and detailed reporting of call trends. • Identify, advocate, and implement continual process improvement of policies and procedures to maximize quality and efficiencies. • Assist with internal department and corporate projects as required. • Coordinate task completion within department and cross-functionally. • Solve moderately complex problems. • Other duties as assigned.

🎯 Requirements

• Associate’s degree or equivalent work experience required. • 4 years of reporting experience required. • 4 years of work experience in a business setting required. • Proficient in Microsoft Office Suite. • Participate in, adhere to, and support compliance program objectives. • The ability to consistently interact cooperatively and respectfully with other employees.

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750!