Response Operations Lead

🕒 May 14

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Supervise daily shift operations, ensuring consistent performance, prioritization, escalations, and adherence to company standards • Monitor KPIs and shift metrics, identifying areas for improvement to address with Management • Conduct shift handovers for seamless transitions between their shift • Act as primary point of contact for escalations, prioritizing more critical items and providing details to Management on interesting items that happened during the shift • Oversee and triage ticket queues focusing on prioritization, potential impact, and escalations • Lead review of tuning requests for their shift • Support Incident response as an acting member on the response team, working escalated tickets for identified security threats • Perform root cause and forensic log analysis for security incidents to determine enterprise risk, impact, and effective remediations needed across multiple technology platforms (Cloud, Hosts, Networks, Applications, Email) • Analyze threat data from multiple sources and identifying security incidents and events of importance for direct escalation to Incident Commander(s). • Identify, articulate, and explain attack vectors, threat tactics, and attacker techniques to technical and non-technical stakeholders including senior leadership • Take appropriate containment response actions on multiple platforms, or in some cases Handoffs to partner teams • Function as Incident Handler for security incidents to drive containment and remediation action items for various platforms, environments, and technologies • Collaborate with internal teams, external partners, and vendors to resolve active Cyber Incidents • Provide detailed timeline analysis to showcase evidence-based conclusions on entry vectors, lateral movement, and campaign correlation • Keep detailed notes on all analysis activity, documented in the case management tool to validate process adherence. • Contribute to the strategic creation and updating of new and existing response process documentation. • Provide On-Call support for escalated events for 1 week on rotation with other Incident Responders

🎯 Requirements

• Bachelor’s Degree/Masters Degree in an IT related field and/or equivalent work experience • Minimum 5 years working in Cyber Defense with experience in Incident Response, Security Operations Center (SOC), detection engineering, or similar functions • Previous experience supporting or leading incident response functions • Experience using industry-standard security toolsets in a layered defense model • Working knowledge of core Enterprise IT concepts (web application architectures, networking, etc.) • Experience with host-based and network-based forensics tools and analysis • Knowledge of the cyber threat landscape to include different types of adversaries, campaigns, and the motivations that drive them • Knowledge of industry recognized security and analysis frameworks (Mitre ATT&CK, Kill Chain, Diamond Model, NIST Incident Response, etc.) • Exceptional written and verbal communication skills • Must be self-motivated and able to work both independently and as part of a team • Strong communication (both verbal and written) and client intimacy skills with experience briefing corporate executives and professionals • Ability to be on call and provide support during non traditional working hours.

🏖️ Benefits

• NBCUniversal is committed to improving the communities where our employees, customers, and audiences live and work. • Opportunity to serve their communities. • Champion an inclusive culture and strive to attract and develop a talented workforce.