LiveOps Engineer

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🕒 May 6

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Civica US

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏛️ Government

☁️ SaaS

📚 Education

Government • SaaS • Education

Civica US is a global leader in public sector software, providing solutions that help deliver critical services for citizens around the world. The company's software is utilized by over 5,000 public bodies globally, supporting more than 100 million citizens. Civica's products are designed to serve government departments, justice and court systems, education institutions, and health and care providers. Their capabilities include cloud and digital services, data analytics, financial management, people management, and governance risk compliance. As a GovTech company, Civica US specializes in creating software that improves outcomes and efficiencies across various public sector domains, aiding in administrative processes, data management, and citizen engagement.

📋 Description

• Operate our live environments using modern observability tools (Grafana, Prometheus, DataDog, Azure Monitor). • Respond quickly to alerts, triage incidents, and coordinate with SRE and Platform teams to resolve issues and restore service. • Automate environment builds, deployments, and day-to-day operational tasks using Terraform, Ansible, PowerShell, or Bash. • Support and maintain our environments across Azure, AWS, and VMware. • Work with containerised workloads (Docker, Kubernetes) and contribute to scaling and performance improvements. • Capture learnings from incidents and partner with SREs and developers to drive root cause analysis (RCA) and preventative action. • Work closely with engineers across teams to maintain runbooks, document operational standards, and ensure knowledge is shared and applied consistently across Civica’s cloud services.

🎯 Requirements

• Experience operating production systems in cloud or hybrid environments (Azure, AWS, or similar). • Familiarity with Kubernetes, containerisation, and supporting tools (Helm, ingress controllers). • Basic understanding of networking and infrastructure fundamentals (DNS, load balancing, VPNs, and firewalls) and able to troubleshoot (e.g., pcap). • Hands-on experience with scripting or automation (PowerShell, Bash, or Go/Python). • Knowledge of CI/CD pipelines and fluent with version control (GitHub Actions, Azure DevOps, Jenkins, or similar). • Experienced with monitoring and alerting solutions (Prometheus, Grafana, DataDog, Elastic, Azure Monitor). • Strong analytical and problem-solving skills, with the ability to stay calm during incidents. • Collaborative communicator who thrives in cross-functional, fast-paced environments.

🏖️ Benefits

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! • Days of Difference – Up to 3 extra days off for volunteering. • Pension Contributions – 5% employer match to support your future. • Income Protection – Up to 75% salary cover for long-term illness. • Life Assurance – 4x salary tax-free lump sum. • Critical Illness Cover – £25,000 lump sum (extendable to dependents). • Private Medical Insurance – Fast access to private healthcare. • Health Cash Plan – Claim back physio, therapies & more. • Dental Insurance – Cover for routine & emergency care. • Affinity Groups – Join employee-led communities. • Bounty Bonus – Refer a friend & get rewarded.